Duties & Responsibilities:

Increase customer satisfaction by effecting repairs correctly the first time. Accomplish and maintain a high level of efficiency. Maintain standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.

General Qualifications:

• Two years experience as a technician in the automotive industry. 
• High school diploma or equivalent.
• Speak fluent English. 
• Able to read English language and write legibly.
• Possess a valid driver’s license (Issued from state where employed). 
• Possess good verbal and written communication skills.
• Possess necessary tools to perform the required tasks.
• Capable of achieving and maintaining ASE certifications
• Capable of achieving and maintaining your Maryland State Inspectors license
• Work with minimal supervision. 
• Ability to work with co-workers and management. 
• Bondable. 
• Able to diagnose repairs needed on automobiles. 
• Able to perform repairs and maintenance on automobiles. 
• Proficient with Google Workspace.
• Able to read schematics. 
• Able to operate all company equipment needed to perform required tasks. 
• Be dependable, punctual and reliable.
• Able to achieve and maintain an efficiency of 125%. 

Specific Responsibilities:

• Neat appearance and in company provided uniforms and attire at all times
• Uniforms buttoned
• Other branded hoodies/hats/shirts not allowed
• Attend and participate in meetings as required by management. 
• Attend and participate in training classes as required by management. 
• Report problem areas to management. 
• Notify management of possession or use of illegal drugs by customer(s) and/or employee(s). 
• Maintain a clean facility daily. 
• Maintain a low rate of comeback repairs at less than 2% of vehicles serviced.
• Maintain valid state driver’s license (Issued in state of employment). 
• Achieve and maintain ASE certifications
• Achieve and maintain Maryland State Inspector’s license
• Attend and complete company hazard communication standard and worker right-to-know training. 
• Take all possible precautions to insure the safety and health of you and others. 
• Purchase and maintain tools necessary to perform assigned tasks. 
• Report shop tools, equipment, and facilities in need of repair. 
• Clock in and out of repair orders in Tekmetric.
• Clock in and out of time clock in Tekmetric and Gusto accurately.
• Request work assignment if out of work or temporarily unable to complete a job.
• Perform work assignments in accordance with time schedules as assigned by the Service Advisor.
• Check all vehicles before driving for an expired license. 
• If expired, advise the Manager. 
• Provide complete and accurate descriptions of diagnosis, repair, and maintenance performed in the digital inspection in Tekmetric. 
• Note, in Tekmetric, any additional repairs necessary and/or any condition that may require special explanation to the customer. 
• Perform all maintenance and repair with speed and thoroughness.
• Daily billable hour requirements:
• 4 billable hours per working day - Under 2 years experience
• 6 billable hours per working day - 2-5 years experience
• 8 billable hours per working day - over 5 years experience
• Notify Service Advisor if parts need to be ordered or delays are expected. 
• Assist in expediting the ordering of parts.  
• Maintain cleanliness of all vehicles assigned to repair. 
• Perform Quality Control Inspections in Tekmetric and “Mark Complete.”
• Road test all repairs to ensure they are repaired correctly the first time.
• Notify service advisor of parts used on invoice as well as quantity.
• Move any new unused parts or core parts to the proper parts return location.
• Park and lock all vehicles in an orderly fashion in designated areas.
• Maintain a good working relationship with all other personnel.

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb
• Occasionally required to lift light weights (less than 25 pounds)
• Occasionally required to lift moderate weights (25-50 pounds)
• Occasionally required to lift heavy weights (50 pounds or greater)
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus

Work Environment

• Exposure to adverse conditions.
• Exposure to extreme heat.
• Exposure to extreme cold.
• Exposure to wet and/or humid conditions
• Exposure to moving mechanical parts
• Exposure to high, precarious places
• Exposure to fumes or airborne particles
• Exposure to toxic or caustic chemicals
• Exposure to outside weather conditions
• Possible risk of electrical shock
• Exposure to explosives
• Possible risk of radiation and vibration.
• Protective clothing or equipment is required including: gloves, helmets, steel-toed boots, protective eyewear.
• The noise level in the work environment usually is 80 dB’s

This position will be expected to perform other duties as assigned by management. The company reserves the right to modify this job description as business needs require.